Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us recognise your browser, remember preferences, and understand how you interact with our platform.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the platform to function and cannot be switched off. They enable core features such as authentication, security, and session management.

• Authentication and secure session management
• CSRF protection and fraud prevention
• Load balancing and infrastructure stability
• Compliance with legal and regulatory requirements

Analytics Cookies

These cookies help us understand how visitors interact with the platform by collecting anonymised usage data. This information is used to improve features and performance.

• Page views, session duration, and feature usage
• Error tracking and performance diagnostics

Preference Cookies

These cookies remember your settings and preferences to provide a personalised experience across sessions.

• Language and region selection
• Dashboard layout and widget customisation
• Notification and communication preferences

Marketing Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of marketing campaigns. They track your visits across websites.

Third-Party Cookies

• Google Analytics for anonymised traffic analysis
• Intercom and WhatsApp Business for customer support

Cookie Lifespan

Session cookies expire when you close your browser. Persistent cookies remain for up to 12 months or until you clear them. You can review and delete cookies at any time through your browser settings.

Updates and Contact

We may revise this Cookie Policy to reflect changes in technology or regulation. For questions, contact us at:

• Email: privacy@filekaro.ai
• Grievance Officer: grievance@filekaro.ai
• Response time: 72 hours

By continuing to use FileKaro.ai, you consent to our use of cookies in accordance with this policy.

Consent Withdrawal

You may withdraw your consent for non-essential cookies at any time through the cookie preferences panel. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

More Information

For comprehensive information about cookies and how to manage them, visit www.allaboutcookies.org or refer to your browser's help documentation.